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A Day in the Life of a Tech Sales Exec: Anthone Withers, Chief Revenue Officer, Closed Ai
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A Day in the Life of a Tech Sales Exec: Anthone Withers, Chief Revenue Officer, Closed Ai

Jun 18, 2024 | 2 mins

The chatbot model is dead and will be replaced by conversational intelligence AI tools, according to Closed Ai’s Anthone Withers.

Withers tells ADAPT that chatbots have been a source of frustration for organisations and the people using these conversational tools. Questions and responses have needed to be defined when people just want to have a conversation.

Information that is used to train a live contact centre agent can now be used to teach a conversational intelligence model, says Withers.

“When I talk about conversational AI, a lot of what Closed Ai does is take the same information that you would [use to] train a live agent. The rules, processes and applications – you listen to previous call recordings, sit next to someone to understand and then turn the agent live. We do the same thing [with] a virtual live agent,” he says.

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