Technology Trends
Digital Transformation

Technology Trends
Digital Transformation
Enterprise Digitisation in ANZ
Feb 28, 2025
This report highlights the growing importance of digitisation for Australian businesses, emphasising how it impacts customer-facing portals, revenue capture, and internal operations.
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Technology Trends
Digital Transformation
Digital Operating Models
Feb 28, 2025
The deck explores the challenges Australian Chief Digital Officers (CDOs) face in creating seamless digital operating models, emphasising the role of purpose-driven organisations, employee performance,...
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Technology Trends
Digital Transformation
Barriers to Digital Adoption
Feb 28, 2025
The report examines the key barriers preventing organisations from fully leveraging digital and AI technologies, spanning technical, cultural, and governmental challenges. It highlights critical roadblocks...
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Technology Trends
Digital Transformation
Omnichannel Readiness and Evolving Customer Experience Trends in ANZ
Feb 27, 2025
Omnichannel service availability varies by organisation size, with smaller enterprises leading the way. While customer experiences are generally seamless, there are still areas for improvement,...
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Technology Trends
Digital Transformation
Business Value of Digital Transformation
Feb 27, 2025
Organisations are making steady strides in their digital transformation, focusing on modernising core functions and establishing agile, values-driven operating models.
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Technology Trends
Digital Transformation
Key ANZ Customer & Employee Experience Trends
Feb 26, 2025
The research highlights the strong link between digital maturity and customer experience (CX) quality in Australian organisations. Companies with higher levels of digitisation, API connectivity,...
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Technology Trends
Digital Transformation
CDO’s Emerging Technology Priorities
Feb 24, 2025
Australian Chief Digital Officers (CDOs) are highly optimistic about AI's productivity potential, with Generative AI leading the charge in adoption.
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Technology Trends
Digital Transformation
The Importance of Delivering Customer and Employee Experiences
Feb 12, 2025
ADAPT's 2024 Digital Edge Survey reveals that Australian CDOs focus on improving customer and employee experiences, addressing inconsistencies, hybrid work challenges, and the need for...
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Technology Trends
Digital Transformation
Operational Excellence
Feb 12, 2025
ADAPT CIO surveys in 2024 uncovered key factors that drive operational excellence.
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Technology Trends
Digital Transformation
What’s the Market Context for Developing a Winning API Product Strategy?
Feb 12, 2025
This ADAPT Tech Trends sets out the market context for developing a winning API strategy. Based upon ADAPT’s national surveys with Australian, CIOs, CISOs and...
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Technology Trends
Digital Transformation
Are You Ready To Revolutionise Productivity and Business Agility?
Feb 12, 2025
Operational value leapt 41% these past 12 months, returning to Feb 2022 levels. Greater process excellence can help to drive that value while also offering...
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Technology Trends
Digital Transformation
How Can Australian CIOs and CDOs Deliver More Value Through Modernisation?
Feb 12, 2025
ADAPT has identified key drivers for CIOs and CDOs to prioritise, enhancing business value and modernisation.
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