From Resilience to Real-Time: How MetLife is Streamlining Security and Embracing AI with Confidence

In this interview, Matthew Duckworth – Director IT Risk and Security, Asia Operations at MetLife Insurance discusses the organisation’s robust cyber security journey since 2021, emphasising a strong foundation of global support and investment aimed at improving cyber resilience. Over a three-year period, the company has focused on maturing its security posture, consolidating tools, and aiming to exceed a maturity level of four. The current strategy pivots toward real-time threat detection, implementing zero trust models, and exploring meaningful uses of AI. Matt highlights that while perfection in security is unattainable, leveraging existing tools more effectively and proactively is now the key focus.

A major challenge Matt identifies is the complexity caused by legacy systems and the overabundance of point-to-point solutions. Despite being well-resourced, the company faces risks in managing scattered data and maintaining visibility across tools. MetLife is actively consolidating its toolsets to create a unified view—”a single pane of…