Driving Digital Maturity, Adoption and Change in Not-for-Profit Organisations

Arguably, not-for-profit (NFP) institutions have continuously responded to the changing social needs of their customers, their supporters and the way that they deliver services — and in turn had to review processes, operating models and skills required to deliver the necessary services in a digital age.

The pandemic divided the need for services, with some NFPs seeing a surge in demand for services whereas others declined given the economic circumstances and drained resources. To continue providing the necessary services, many NFPs accelerated their digital footprint and anticipated continued investment in technology.

Key Takeaways:

• Identify the core competencies needed to drive change
• Develop the business case and get buy-in for digital services
• Plan and implement change for a sustainable future
• Leverage technology to drive flexibility and adoption
• Reskill staff to deliver on digitisation initiatives
• Address the Talent Shortage