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Digital Transformation Data & Insights Challenges in Enabling Better Customer and Employee Experiences​ Aug 6, 2025 Discover key insights from ADAPT's 2025 Digital Edge Survey on the barriers to improving customer and employee experiences — and how organisations can overcome them to enhance CX and EX. Request to Download

Overview:

ADAPT’s 2025 Digital Edge Survey highlights significant challenges that hinder organisations from delivering better customer and employee experiences.

 

Key Takeaways:

While Australian organisations face significant challenges in delivering better customer and employee experiences, this doesn’t necessarily mean they’re falling behind their competitors.​

Friction in CX and EX doesn’t indicate regression; rather, it highlights the limitations of their current technology infrastructure.​

In this report, we explore how organisations ​can enhance both CX and EX.

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