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Market Narratives
C-Suite Expectations vs AI Reality: Are We There Yet?
Oct 9, 2025
AI pilots grab attention but lack impact—leaders now focus on operationalising AI for scalable, governed business value.
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Despite the hype, AI has yet to deliver on its promises for most enterprises. Executives report that while generative AI pilots have captured attention, they haven’t translated into real business value. The next frontier isn’t smarter models, it’s operationalising AI to deliver measurable, scalable, and governed outcomes. Vendors who can bridge the gap from experimentation to reliable adoption will win in an era where the true competitive moat is operational, not algorithmic.
Core insights:
- AI fatigue is real: Buyers are no longer impressed by “AI-powered” claims, they want proof of value, safety, and scalability.
- The shift to Agentic AI: Boards expect transformation from autonomous, outcome-driven systems, not just flashy GenAI pilots.
- Operational excellence is the moat: Success hinges on governance, reliability, and turning AI capability into tangible business outcomes.