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Data & AI Best Practices Winning with AI: The Strategic Playbook for Australian Digital Leaders by Pooja Singh 12 mins

Executive summary

Australian digital leaders are caught in an AI paradox: boards demand immediate AI returns while the foundational systems needed for AI success remain broken. This report reveals how successful CDOs are turning AI pressure into strategic advantage, and why the next 12 months will determine who survives the transition.

We’re increasingly hearing that digital transformation budgets are being absorbed by AI initiatives. Leading CDOs aren’t just implementing AI, they’re leveraging AI-driven demands to finally address long-standing challenges they’ve been battling for years:

  • using AI readiness as justification for data governance budgets
  • leveraging AI customer service demands to fix broken omnichannel experiences
  • establishing AI governance to regain control over shadow IT adoption.

Three voices frame this approach. Peter Tsakissiris, advisor to boards and executives, cuts through the noise: value conversations come down to money, cost, and risk.

Simon Kriss, executive advisor, challenges leaders to decide whether they’re exploiting AI for efficiency or exploring it for new markets.

Nicholas O’Connor, CDO at NHP’s Electrical Engineering Products, shows the reality: ROI remains elusive, but practical AI applications are already augmenting his 800-strong workforce.

Their message is clear: digital transformation has been subsumed into AI. The survivors won’t be those with flashy roadmaps, but those who deliver real outcomes under compressed timelines and tighter governance.

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