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Simon Kriss

Simon is one of the world’s most influential AI thought leaders. HE is both an advisor and a hands-on Chief AI Officer. Simon’s work spans business and government across Australia and the globe, focused on ethical AI adoption.
Simon presents on AI to audiences around the world, including recently speaking at the UN in Geneva. As the author of The AI Empowered Customer Experience and host of the AI in 5 podcast, he makes AI accessible and exciting. About Request an Introduction Request an Introduction with Simon Kriss
About Expertise
About Simon

Simon Kriss, Chief AI Officer at simonkriss.ai, is a sought-after keynote speaker and consultant. He is the author of “The AI Empowered Customer Experience,” hosts podcasts on CX and AI, and was named in the 2024 CX Top 50 Global Influencers to Follow.

Based in Melbourne, Australia, Simon is a CX and AI futurologist who presents to audiences around the world. He works with company boards and C-suite executives to help them better understand where the AI opportunities lie for their businesses and how they can get started with effective and ethical AI adoption. He is a divergent thinker who creates unique ideas and solutions, often finding hidden opportunities for businesses to innovate now and win in the future.

Simon’s career in CX spans over 30 years, during which he has managed operations in Australia, New Zealand, Hong Kong, China, India, Poland, Ireland, the UK, Malaysia, Singapore, Pakistan, the Philippines, Indonesia, Japan, Canada, and the USA. His industry experience is as broad as its geography, working in banking, insurance, travel, FMCG, energy, government, telecommunications, business process outsourcing, and more for global brands like Expedia, HSBC Bank, and Cathay Pacific Airways.

Simon is a popular adviser and industry commentator, frequently authoring magazine articles, white papers, and books on various topics.

He is also a highly acclaimed keynote speaker, having presented across the globe on the impact of AI, customer experience essentials, enabling technology, industry trends, outsourcing, contact centres, and the future of CX.

Simon holds a Masters in Viticulture and Wine Technology from the University of Melbourne, a Certificate of Disruptive Strategy from the Harvard Business School, and is a Graduate of the Australian Institute of Company Directors. He is also a lifetime member of the Auscontact Association.

Expertise

AI Adoption: Simon works with clients at all stages of AI adoption, from zero to advanced use cases. He delivers AI strategy, AI education, and AI advisory services. All of his work is vendor-neutral.

CX: Simon specialises in the application and adoption of AI for Customer Experience and has published a book on the topic.

 
AI & Data Management Customer & User Experience Strategy Leadership Development & Coaching
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