Operationally excellent and AI ready

Gabby Fredkin, Head of Analytics & Insights at ADAPT, shares insights on achieving operational excellence by focusing on tech modernisation and simplification. He emphasises that while operational excellence is conceptual, measuring modernisation and simplification provides a concrete path toward it. By examining infrastructure modernisation and its impact on applications, connectivity and change management, he reveals that highly modernised organisations streamline their landscapes, integrate applications with APIs and drive organisational change more effectively.

Tech modernisation is linked to operational excellence through real-world examples. Gabby highlights Bendigo and Adelaide Bank’s approach to cloud modernisation, which includes leveraging vendor relationships, training large language models for API development and applying cloud governance frameworks. This approach leads to significant cost reductions and application management improvements. His analysis also emphasises the importance of process simplification, API connectivity and workflow automation as key factors that correlate with high operational value. These practices enable organisations to build agility, prioritise…