Enhance the Employee Experience Through Improved Service Delivery

Government agencies are dealing with disjointed processes, mobility of employees within agencies as part of the Machinery of Government changes as well as inter-agency transitions.

This task can be very complex and frustrating for employees. Performance management, productivity and overall functioning will need to be addressed as part of a gradual and well-planned movement towards an effective employee experience.

Key Takeaways:

• Identify the most effective use cases to bring into shared services
• Evaluate the business processes and functions for maximum value
• Define the metrics to show return on investment
• Maintain BAU whilst meeting employee expectations during transition
• Manage…