WP_User Object ( [data] => stdClass Object ( ) [ID] => 0 [caps] => Array ( ) [cap_key] => [roles] => Array ( ) [allcaps] => Array ( ) [filter] => [site_id:WP_User:private] => 0 )
Back
A Day in the Life of a CIO: Kieran O’Meara, Executive, Software Engineering & IT, Telstra
Read Summary
Close
Strategic Business Initiatives The Next Conversation

A Day in the Life of a CIO: Kieran O’Meara, Executive, Software Engineering & IT, Telstra

Oct 8, 2024 | 4 mins

Telstra CIO, Kieran O’Meara, has a key piece of advice for organisations looking to deploy artificial intelligence tools: just because you can, doesn’t mean you should.

O’Meara visited San Francisco recently and was shown a use case of how generative AI could be used to better explain a bill to a customer.

“It’s a great example of, ‘just because you can doesn’t mean you should’, because that bill shouldn’t be so complex in the first place,” he tells ADAPT.

Gen AI is playing a significant role across Telstra, firstly in the obvious area of helping to improve customer and employee experience.

In February, the telco expanded the use of two in-house developed gen AI products following pilots in 2023. The first tool, One Sentence Summary, digests customer notes, interactions and transactions to provide a summation of a customer’s recent history and status. This reduces the need for customers to repeat…

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Phasellus hendrerit. Pellentesque aliquet nibh nec urna. In nisi neque, aliquet vel, dapibus id, mattis vel, nisi. Sed pretium, ligula sollicitudin laoreet viverra, tortor libero sodales leo, eget blandit nunc tortor eu nibh. Nullam mollis. Ut justo. Suspendisse potenti. Sed egestas, ante et vulputate volutpat, eros pede semper est, vitae luctus metus libero eu augue. Morbi purus libero, faucibus adipiscing, commodo quis, gravida id, est. Sed lectus. Praesent elementum hendrerit tortor. Sed semper lorem at felis. Vestibulum volutpat, lacus a ultrices sagittis, mi neque euismod dui, eu pulvinar nunc sapien ornare nisl. Phasellus pede arcu, dapibus eu, fermentum et, dapibus sed, urna.

Morbi interdum mollis sapien. Sed ac risus. Phasellus lacinia, magna a ullamcorper laoreet, lectus arcu pulvinar risus, vitae facilisis libero dolor a purus. Sed vel lacus. Mauris nibh felis, adipiscing varius, adipiscing in, lacinia vel, tellus. Suspendisse ac urna. Etiam pellentesque mauris ut lectus. Nunc tellus ante, mattis eget, gravida vitae, ultricies ac, leo. Integer leo pede, ornare a, lacinia eu, vulputate vel, nisl.

  • Praesent dapibus, neque id cursus faucibus, tortor neque egestas augue, eu vulputate magna eros eu erat. Aliquam erat volutpat. Nam dui mi, tincidunt quis, accumsan porttitor, facilisis luctus, metus.
  • Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Donec odio. Quisque volutpat mattis eros. Nullam malesuada erat ut turpis. Suspendisse urna nibh, viverra non, semper suscipit, posuere a, pede.

Morbi interdum mollis sapien. Sed ac risus. Phasellus lacinia, magna a ullamcorper laoreet, lectus arcu pulvinar risus, vitae facilisis libero dolor a purus. Sed vel lacus. Mauris nibh felis, adipiscing varius, adipiscing in, lacinia vel, tellus. Suspendisse ac urna. Etiam pellentesque mauris ut lectus. Nunc tellus ante, mattis eget, gravida vitae, ultricies ac, leo. Integer leo pede, ornare a, lacinia eu, vulputate vel, nisl.

Want access to the full suite of local research, benchmarking data, interviews and more?

 Book a Discovery Call
Explore Services
Already an ADAPT Research & Advisory client?

You may also like

Strategic Business Initiatives Data & Insights Operational excellence
People Expert Presentations The World Class CISO
Strategic Business Initiatives Data & Insights CIO Insights:​ Financial services industry (FSI)​
ADAPT