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Strategic Business Initiatives Data & Insights Information Technology and Telecommunications – 2022 Sep 23, 2022 IT and Telecom leaders have a high focus on acquiring and retaining customers. To deliver on customer and experience outcomes, IT and Telecom respondents should shift their focus to building a data-driven organisation to help steer their product design and engagement strategies. ​ Request to Download

Throughout 2022, ADAPT surveyed over 600 Australian CIOs, Digital, Cloud, Security and Data leaders from enterprise organisations and leading government bodies. ​

ADAPT survey data has captured the most important drivers, challenges and initiatives of leaders in Australia. The document compares respondents from Information Technology and Telecommunications (IT and Telecom) against the entire sample.

IT and Telecom leaders have a high focus on acquiring and retaining customers. To deliver on customer and experience outcomes, IT and Telecom respondents should shift their focus to building a data-driven organisation to help steer their product design and engagement strategies. ​

 

Key Takeaways:

  • Talent shortages are a major inhibitor to technology initiatives in IT and Telecom organisations. ​
  • Legacy technologies are a major barrier to cloud migration.
  • IT and Telecom organisations are highly effective in cross-selling multiple products to the same customer.

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