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Reclaiming ERP Value in the Agentic AI Era: Mission Australia’s Peter Smith
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Strategic Business Initiatives Community Interviews

Reclaiming ERP Value in the Agentic AI Era: Mission Australia’s Peter Smith

Feb 9, 2026 | 4 mins

A new ERP era is emerging as Australian organisations start to take a closer look at the value these core platforms deliver in the age of AI.

A major issue for many is how to move beyond vendor-driven maintenance cycles and upgrades, with limited ROI visibility, to more modular solutions that support AI innovations.

ADAPT’s data shows that only 37% of organisations are engaged in ERP modernisation programs with most remaining on vendor maintenance. CIOs cite legacy risk and vendor-pressured migrations as the top barriers to gaining the agility they need from these core platforms.

Large Christian charity organisation, Mission Australia, is in the fortunate position of running a collection of Microsoft, Workday and ServiceNow cloud and SaaS platforms, alongside some smaller niche systems, that have been continuously evolving over recent years.

“We are certainly getting quite good value out of them. Could we get more? Absolutely. That’s the ticket…

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