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Strategic Business Initiatives Data & Insights Specialised Services​ & Consulting May 23, 2022 Cloud workloads decreased for specialised services and consultancy organisations from 2019 to 2020 due to COVID-19 hesitancy, ​but these organisations have seen a rapid increase in cloud over the past year and a half. ​As organisations migrate to the cloud, this enables transformation, agility, and the ability for organisations to capture value from the ecosystem around them. Request to Download

Overview

Cloud workloads decreased for specialised services and consultancy organisations from 2019 to 2020 due to COVID-19 hesitancy, ​but these organisations have seen a rapid increase in cloud over the past year and a half.

As organisations migrate to the cloud, this enables transformation, agility, and the ability for organisations to capture value from the ecosystem around them.

 

Key Takeaways

  • Specialised service and consulting organisations have a high-focus on customer service. Customer-centric initiatives are receiving increased attention and showing greater potential for revenue growth through innovation and cross-selling than their counterparts across various industries.​
  • Attracting and retaining talent is a top priority in 2022. The skills shortage coupled with an increase in poaching​ has forced firms to compete for the best talent.​
  • Professional services and consultancy firms must integrate skills, technology, and digital literacy in order to implement ​a robust IT strategy.​

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