Service NSW and Gold Coast Health: Case Studies of Digital Excellence in Australia

In this interview, Katie McDermott – Chief Product Officer & Executive Director, Digital at Service NSW and Sandip Kumar – Executive Director & CIO of Gold Coast Health discuss lessons learnt with advice on how to create impact and transform at scale.

Sandip emphasises the need to educate key stakeholders about the purpose and potential of digital transformation and how it can add value to the organisation.

He also stresses the importance of building strong partnerships with technology and delivery partners to optimise costs and budget allocation.

Sandip highlights the role of technology in digital transformation but emphasises the equal importance of getting people on board with the journey.

He believes that creating a culture of curiosity, empowering teams, and fostering a learning environment are crucial in driving digital excellence.

Katie McDermott discusses Service NSWs journey towards digital excellence. She discusses the challenges and importance of delivering seamless and customer-centric…