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Digital Transformation Market Narratives Retail CIO Goals and Initiatives 2024 Feb 24, 2025 This presentation examines the top technology priorities for retail CIOs in 2024, focusing on modernising IT infrastructure, enhancing omnichannel experiences, and developing new revenue models. Request to Download

This presentation examines the top technology priorities for retail CIOs in 2024, focusing on modernising IT infrastructure, enhancing omnichannel experiences, and developing new revenue models. It highlights how retailers are leveraging data and operational efficiencies to drive agility, improve customer engagement, and fuel growth. 

 

Core Insights: 

Technology modernisation & agility

  • Retailers are prioritising the simplification of IT infrastructure to improve agility, reduce operational complexity, and enhance responsiveness to market shifts.
  • Legacy system modernisation is leading to an average 15% reduction in operational costs, freeing up resources for reinvestment in data-driven initiatives and innovation.

Omnichannel customer experience & data-driven strategies

  • The omnichannel experience is the top initiative for retail CIOs, ensuring seamless integration across online, in-store, and mobile platforms.
  • Data is playing a critical role in shaping personalised customer journeys, with retailers leveraging insights to improve engagement, optimise inventory, and drive conversions.
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