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Digital Transformation Market Narratives Retail CIO Budgets and Investment Priorities in 2024​ Feb 28, 2025 This presentation explores the IT investment priorities of retail CIOs in 2024, focusing on cost optimisation, back-office modernisation, cyber security, and the growing role of generative AI. Request to Download

This presentation explores the IT investment priorities of retail CIOs in 2024, focusing on cost optimisation, back-office modernisation, cyber security, and the growing role of generative AI. It examines how retailers are balancing operational efficiency with the need for innovation to drive future growth. 

 

Core Insights: 

Back-office modernisation & cost optimisation

  • Retail CIOs are dedicating 50% of their IT budgets to applications and infrastructure—higher than the cross-sector average of 48%. This investment is crucial for efficiency and meeting evolving customer expectations.
  • Balancing cost optimisation with modernisation is a key challenge. Retailers must ensure critical systems remain scalable and adaptable without compromising financial sustainability.

Cyber security & customer trust

  • Cyber security is a top priority, as protecting customer data is essential for maintaining trust and brand reputation in an increasingly digital retail environment.
  • Investment in cyber security awareness and skills development is growing,…

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