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Executive summary
The 4th wave of AI is now cresting on these shores. But ADAPT’s surveys reveal that Australian organisations need to uplift the data foundations, risk controls, and role evolutions to grasp the true value from all forms of AI. Driving efficiency is just the start. Greater value can come from operating model change aligned to customer success, services innovation and market scale.
Framing the modernisation journey with the responsibility imperative can become a powerful catalyst for AI-driven success. That framing can help to overcome the current market state and delight customers, colleagues and constituents despite the macroeconomic environment.
To realise that value, Chief Information Officers (CIOs) can:
- Map and baseline the feasibility for AI success in the coming 12 months.
- Direct attention towards the use cases that will deliver fundamental change.
- Uplift and embed de-duplicated trust into the data foundations.
- Assess the strategic sourcing scenario with a balanced approach to execution.
Partnering with purpose is key to capturing value from AI. Australian CIOs, Chief Data and Analytics Officers (CDAOs) and Chief Information Security Officers (CISOs) can partner to solve the puzzle presented by AI. Piecing together the operational and people changes is paramount.
