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Overview:
The AI hype cycle remains robust, with many tech vendors, both large and small, advertising their products as “AI-enabled.” It is understandable that Australia’s C-suite executives might question whether the enthusiasm surrounding these tools translates into tangible business benefits
Enterprises are taking a conservative approach to deploying AI, choosing to “test and learn” when rolling out, for example, generative AI tools based on large language models (LLMs).
Australia’s most valuable company, the Commonwealth Bank, is trialling ChatGPT-style software with internal staff before it goes live with the tool across its large contact centre.
At the other end of the spectrum, humanitarian organisation, the Australian Red Cross, has launched a gen AI bot to assist workers with basic tasks during support calls. However, gen AI is not being used by volunteers and staff in the field because of its potential to make decisions that could negatively impact…