The Most Modernised Organisations Leverage Public Cloud

ADAPT’s Research and Advisory service of fact-based insights are based upon 15,000 interactions and over 1,000 detailed surveys of our region’s digital and IT leaders. ADAPT’s Senior Research Analyst, Gabby Fredkin, reveals the common challenges to IT delivery and the strategies that will overcome them.

The top barriers to IT delivery are competing business priorities and talent shortages. Shifting legacy processes and mindsets will take collaboration across departments and teams.

Approximately 56% of organisations have modernised their IT infrastructure. Organisations that are highly digitised capture more value from their operations, according to the data.

Despite digitisation, 54% of respondents said they do not understand their customers. Collaboration across teams to determine customer frictions and investigating customer interactions with digital technologies will capture more value.

Unified customer experiences are hindered by inconsistent data across systems. To create a unified customer experience, organisations need to store data in the correct format. The…