Shawn Bowen on Digital Empathy

CISOs Across Australia and New Zealand are Prioritising the Pathway to Trust.

Local cybersecurity leaders indicate that the top priority when planning and implementing security initiatives is maintaining customer trust: 94% of respondents selected this issue above all others.

And addressing the related concerns of preventing data loss (prioritised by 93% of top security executives across the region), ensuring data privacy (92%), and avoiding brand damage (90%) underpin efforts to build a secure and trusted organisation.

Yet the region’s top security, assurance, and risk management executives often struggle to engage their C-Level peers meaningfully in conversations about trust.

No matter how much we care about security issues, the board don’t care to the same extent,” cautioned Global Head of IT Security and Compliance (CISO) at Restaurant Brands International Shawn Bowen. “Focus instead on the why: security is about keeping systems available.”

As businesses expanded remote operations during 2020,…