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Use Data to Determine the Actions Needed to Uplift Experience is a collaborative research report by ADAPT and WalkMe.
Executive Summary
Realising the IT outcomes expected by business unit leaders is often hampered by adoption challenges. These challenges arise within the technology and process, which are made worse by cultural issues, primarily outdated mindsets. Using data to drive informed actions with clearly defined experience improvements, can help CIOs capture the value intended from these changes.
CIOs at large organisations in Australia and New Zealand can capture the intended value and experiences of technology-led change by:
- Designing for adoption from the outset sold on the promise of an improved experience
- Acting quickly on insights where opportunities arise to improve experience and drive accelerated adoption.
- Building an information architecture that will deliver the insights needed for action.
Enacting these strategies will require the CIO to partner strongly with their Data Leaders for the insights that matter and their people leaders for the experiences that matter.
