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Executive Summary
Due to the rapid workplace challenges implemented in 2020, the next challenge for large organisations in Australia and New Zealand is to optimise the connected workplace.
The connected workplace is the mix of in-person and virtual spaces, processes and technologies that now exist at many organisations. For many, these environments are the result of initiatives implemented after the onset of the pandemic, often reactively.
But with deliberate design choices, technology selection, and cultural change, technology leaders can enhance the connected workplace to support the way we meet and collaborate.
Chief Information Officers (CIOs) can invest in these three areas to improve the connected workplace and deliver more fulfilling employee experiences:
- Identifying and resolving organisational frictions that restrict employee autonomy, flexibility, and experience in an ongoing and iterative process.
- Investing in technologies and workspace design to meet changing needs.
- Adjusting organisational processes and cultural norms to reduce work complexity.
Employee experience in a connected workplace will be shaped by the strategies across an organisation’s corporate functions. CIOs can partner with the Digital Leader, Chief Human Resources Officer (CHRO), and Future Workspace Leader to optimise the connected workplace and deliver returns on experience.
