Navigating AI Transformation with Digital Adoption

Raj Sundarason, WalkMe’s Senior Vice President and Chief Evangelist discussed the growing challenge of the “digital adoption gap”. He emphasised that despite significant investments in technology, businesses are not fully realising the benefits, mainly due to the friction in how employees use new software. With organisations spending increasingly large amounts per employee on technology, there is a concerning disparity between the technological advancements and the actual value gained from them. This gap, he suggests, is due to a fundamental issue in how these technologies are integrated and adopted in the workplace.

Raj highlights the impact of AI transformation, which he regards as the most significant shift in technology in recent times. However, he expresses concerns that many generative AI initiatives might fail, much like the earlier struggles with Software as a Service (SaaS) when it first emerged. The reason, he argues, lies in the misconception that generative AI is easy…