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People Data & Insights The importance of delivering customer and employee experiences Dec 4, 2024 ADAPT's 2024 Digital Edge Survey reveals that Australian CDOs focus on improving customer and employee experiences, addressing inconsistencies, hybrid work challenges, and the need for clearer purpose and value. Request to Download

Overview:

ADAPT’s 2024 Digital Edge Survey reveals that Australian CDOs focus on improving customer and employee experiences, addressing inconsistencies, hybrid work challenges, and the need for clearer purpose and value.

 

Key Takeaways:

In this report, you’ll find insights into:​

  1. Enabling better customer experience
  2. How to drive greater employee experience
  3. The importance of digital operating models for uplifting employee experience

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