People Best Practices Best Practices: Grasp the Power of Innovation to Create Delightful Colleague and Customer Experiences by Shane Hill Jun 4, 2021 | 15 min

Traditional legacy impediments starve the change program of effort, funding, and engagement.

Sunken cost, resources, and contract encumbrances get in the way of transforming operations and experiences that could otherwise be harnessed with the power of digital. These complications often mean that servicing technical debt consumes over half of an organisations IT budget, creating internal resistance to change and difficulties making the funding case for digital transformation.

Organisations have an opportunity to embed a growth mindset into every activity. As remote operations persist, ADAPT research shows that 43% of the workforce will join delivery and strategy meetings remotely on any…

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