Voice of Customer

Executive Leadership & Strategy People First: How the Fair Work Ombudsman Is Doing Agentic Software Development Without Handing Over the Keys People First: How the Fair Work Ombudsman Is Doing Agentic Software Development Without Handing Over the Keys Aug 24, 2026 Fair Work Ombudsman CIO Dimitar Dimitrovski on building a governed agentic AI coding capability that cut a year's delivery down to four months. Read More
Executive Leadership & Strategy Why the Operating Model, Not the Technology, Makes or Breaks Transformation: Metcash’s Tom Quinn Why the Operating Model, Not the Technology, Makes or Breaks Transformation: Metcash’s Tom Quinn Aug 7, 2026 Metcash’s Tom Quinn explains why transformation succeeds through operating model discipline, strong governance and AI focused on measurable value. Read More
Executive Leadership & Strategy Uniting’s AI Assistant for Care Workers Goes to Market, Code Licensed to Catholic Healthcare and Calvary Uniting’s AI Assistant for Care Workers Goes to Market, Code Licensed to Catholic Healthcare and Calvary Jul 27, 2026 Andrew Dome explains how Uniting is expanding frontline AI, digital twins, and agentic services while controlling risk and cost. Read More
Executive Leadership & Strategy Aussie AI Tutor CurricuLLM Launching Across England’s Public Schools Aussie AI Tutor CurricuLLM Launching Across England’s Public Schools Jul 14, 2026 CurricuLLM founder Dan Hart on personalised AI tutoring, curriculum mapping, and safe expansion into English schools. Read More
Executive Leadership & Strategy Why Nicki Doble Wants AI Leaders to Think About People First Why Nicki Doble Wants AI Leaders to Think About People First Jun 29, 2026 How Nicki Doble sees responsible AI failing when governance, business architecture, and human accountability are ignored. Read More
Executive Leadership & Strategy Don’t Confuse Data Residency with Sovereignty: Monash University’s Amr Hassan Don’t Confuse Data Residency with Sovereignty: Monash University’s Amr Hassan Jun 16, 2026 ... You are unauthorized to view this page. Email address Password Remember Me     Forgot Password? Read More
Executive Leadership & Strategy Alex Loizou, the Recovering CISO Who Went Through One of Australia’s Most Damaging Cyber Attacks Alex Loizou, the Recovering CISO Who Went Through One of Australia’s Most Damaging Cyber Attacks May 27, 2026 Alex Loizou on leading through cyber crisis with calm communication, honest board updates, and long term recovery. Read More
Executive Leadership & Strategy ‘We Aren’t Yet Sure How We Should Assess in the World of AI’: Sydney University’s Kerry Holling ‘We Aren’t Yet Sure How We Should Assess in the World of AI’: Sydney University’s Kerry Holling May 18, 2026 Kerry Holling of Sydney University on AI in assessment, responsible use, and proving student learning. Read More
Executive Leadership & Strategy ‘Bolting on AI’ Won’t Deliver for Your Business: Allianz’s Katarina Dulanovic ‘Bolting on AI’ Won’t Deliver for Your Business: Allianz’s Katarina Dulanovic May 4, 2026 ADAPT’s Data and AI Edge Survey reveals how Australian CDAOs are strengthening AI governance, leadership, and people maturity. Read More
Executive Leadership & Strategy Burning Money Like a ‘Poker Machine’: Naren Gangavarapu Warns Against Treating AI Token Costs Like Software Licenses Burning Money Like a ‘Poker Machine’: Naren Gangavarapu Warns Against Treating AI Token Costs Like Software Licenses Apr 20, 2026 Naren Gangavarapu on why AI agents need observability, governance, and tighter control over token costs. Read More
Executive Leadership & Strategy Computer Science Was ‘Too Dry and Boring’: Why Hunter Water’s Jenny Francis Changed Her Mind About IT Computer Science Was ‘Too Dry and Boring’: Why Hunter Water’s Jenny Francis Changed Her Mind About IT Apr 7, 2026 ADAPT speaks with Jennifer Francis of Hunter Water on modernising utility systems, strengthening cyber resilience, and applying AI. Read More
Executive Leadership & Strategy ‘A 34-Year-Old Startup’: Brad Dight on The Cheesecake Shop’s Tech Transformation ‘A 34-Year-Old Startup’: Brad Dight on The Cheesecake Shop’s Tech Transformation Mar 24, 2026 Brad Dight of The Cheesecake Shop on cleaning up legacy systems, strengthening data, and preparing retail operations for AI. Read More
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