Research
Why the Operating Model, Not the Technology, Makes or Breaks Transformation: Metcash’s Tom Quinn
Published Aug 7, 2026 in
Executive Leadership & Strategy
Type
Voice of Customer
Authors
Byron Connolly
Thomas Quinn
Executive Leadership & Strategy
Voice of Customer
Why the Operating Model, Not the Technology, Makes or Breaks Transformation: Metcash’s Tom Quinn
Aug 7, 2026 | 6 minsMetcash’s Tom Quinn explains why transformation succeeds through operating model discipline, strong governance and AI focused on measurable value.