1. Building Board Confidence in Technology Programs Fostering positive interactions with the Board is crucial for CIOs. Preparing thoroughly and producing Board-facing materials can help a CIO gain the Board’s confidence, build a positive reputation, secure investment, correctly size their team, and be granted permission to innovate.

a. Examples:

i. As a member of the ABS Transformation Board, Jennifer gained first-hand experience in aligning with the Board, reporting confidently, and building a positive reputation. 

ii. Successfully convinced the EREA Board to support a radical transformation, which involved splitting the entity into five smaller companies to ensure appropriate and manageable governance. 

2. Developing a Multi-Year Strategy Leveraging CIOs’ deep technical know-how, Jennifer collaborates with IT teams and businesses to articulate an inspiring and practical strategic vision. She provides insights into structuring business cases, staging technology roll-outs, and targeting returns on investment. Her expertise includes: 

a. Key Strategies: 

i. Data Strategy 

ii. Digital Strategy 

iii. Cyber Strategy 

iv. IT Roadmap 

v. AI Strategy 

b. Examples: 

i. Digital Strategy: Coordinated ANZ’s first digital roadmap, aligning investment with targeted ROIs. 

ii. Cyber Strategy: At EREA, led IT and formed a working group to ensure buy-in, adopting a strategic agenda, and rolling out standardised cyber security controls with annual targets and audits. 

iii. Data Strategy: At Expedia, collaborated across business and IT to create a standardised data strategy and migrated to a centralised data warehouse. 

3. Transformation Guidance and Advice Jennifer provides expert guidance on various types of transformations, from operating models to tech-led changes. She supports pragmatic project planning and effective storytelling about the need for change, with hands-on experience in making transformations successful. Her services include: 

a. Operating Model analysis, testing, and agreement 

b. Outlining the transformation roadmap 

c. Insight into gaining buy-in and bringing people along 

d. Communication planning and rhythm 

e. Prioritisation of early wins balanced with longer-term structural reform 

f. Examples: 

i. At EREA, sketched out the transformation journey on PowerPoint and led the transformation of a $1.1 billion entity with over 4,000 staff members. 

4. Articulating the Value of Investing in Technology Jennifer excels in converting IT projects into tangible benefits for customers and employees, creating business-ready roadmaps, securing investment commitments, and conducting return-on-investment analyses. 

a. Experience: 

i. CRM: At Virgin Media, secured buy-in from the sales team for a centralised all-channel CRM system to share leads, increase consumer conversion, and enhance retention. Collaborated with business and IT to articulate benefits, secure investment, and target benefits. 

ii. IT Roadmap: At Expedia Corporate Travel, worked with business and IT to develop an optimised pipeline approach, resulting in a fixed percentage of IT spend allocated to systems enhancements, product development, and customer enhancements. 

5. Creating a Pathway for Artificial Intelligence Jennifer presents and explains the pathway for integrating AI into organisations, outlining both initial and subsequent expected benefits. 

a. Services: 

i. Presentations and workshops covering:

1. AI overview, including the nature of intelligence and current AI developments

2. AI releases and testing within Australian businesses to date and future pathways over the next 5-10 years 

3. AI’s potential impact on consumer behaviour 

ii. Analysis and insights into AI’s impact by business vertical, competitor analysis, and maximising the pathway to value 

iii. AI operating models and implementation strategies 

b. Examples: 

i. Analysed and investigated AI to provide a vision of current and future possibilities. 

ii. Researched common AI use cases and outlined a clear pathway from productivity use cases to sales and marketing enhancements, and organisational change. 

iii. Provided a brief on AI governance, innovation models, proof of concept, roll-out pathways, and risk mitigation principles.