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Digital Transformation Market Narratives Government: CIO Budgets ​and Investment Priorities in 2024​ Feb 25, 2025 This presentation examines the IT budget allocations of Australian government CIOs in 2024, focusing on priorities such as customer-facing applications, cloud optimisation, and ERP modernisation. Request to Download

This presentation examines the IT budget allocations of Australian government CIOs in 2024, focusing on priorities such as customer-facing applications, cloud optimisation, and ERP modernisation. The shift from OpEx to CapEx funding is highlighted, alongside concerns about underinvestment in innovation and the impact on long-term digital transformation.

 

Core Insights: 

Shift from OpEx to CapEx

  • In 2023, government CIOs shifted from 74% OpEx to 54% CapEx, directing more funding to long-term digital transformation projects.
  • This change allows CIOs to focus on strategic investments, such as application modernisation and cloud migration, over routine operational needs.

Focus on customer-facing applications

  • Australian government CIOs are allocating 20% more of their IT budgets to customer-facing applications compared to the private sector.
  • Digital platforms like MyGov and Service NSW are central to enhancing citizen engagement, reducing reliance on in-person services, and improving service delivery efficiency.

Underinvestment in innovation

…

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