Simplify, Secure, Scale

Loren highlights that Australia’s lottery and gaming sector faces significant complexity due to decades of layered systems and integrations yet must move quickly to meet consumer expectations. With over 7,000 retail outlets and more than half of the Australian population engaging with lotteries and keno, speed to market is critical. Complexity, however, increases risk and costs, making simplification a central priority. By treating systems as layered components and focusing on reducing complexity, operators like Tabcorp have been able to deliver product innovation at pace, positioning technology as the core of the business rather than a back-office function.

David discusses Westpac’s approach to simplification through the Unite programme, one of the largest customer migrations and system transformations globally. By translating complexity into metrics understandable by executives—such as showing that every $1 spent on change costs $1.70 due to complexity across a $3 billion programme—he created a compelling cost story that gained…