Powering Future Possibility Through Network Leadership and Product Innovation

Telstra is positioning itself at the forefront of network innovation, using AI to transform static, manually optimised systems into dynamic, intent-based networks. The company views “network as a product” as a key lever for reshaping customer experiences, enabling new commercial models, and preparing for emerging technologies such as 6G. Like many organisations, Telstra recognises that successful AI adoption is not just a technology challenge but also a people and culture journey. As ADAPT data shows, most organisations are still struggling with AI readiness—76% of CISOs say their firms are not prepared, while 72% of data leaders report that AI has failed to deliver ROI. Telstra’s response has been to embed architectural discipline across IT and networks, appointing a single chief architect to ensure coherence and scalability.

The scale of the challenge is immense. Telstra processes around 100 million network events daily and distinguishing which events require action is a complex…