From Platform to Profit: CFO Imperatives in Australia’s Age of AI & Tech Disruption

Dom Price, Work Futurist and ADAPT Advisor opens the session by introducing The Hon Victor Dominello – Director UNSW/UTS Trustworthy Digital Society Hub, Tech Council of Australia Board Member and Former Minister for Customer Service and Digital Govt and Founder of ServiceGen. Dom highlights Victor’s reputation for translating complex concepts into practical insights, setting the tone for a conversation on leadership, AI, and organisational evolution. Victor describes his leadership style as one built on trust and delegation — empowering teams to solve smaller issues while he focuses on vision and problem-solving at scale. Reflecting on his experience as a minister, he says that this approach evolved over time and was strengthened by working with a close, consistent team for over a decade, which created what he described as “ESP” among colleagues.

When discussing artificial intelligence, Victor characterises generative AI (GenAI) as “a very clever pigeon” — essentially an advanced pattern-recognition…