Powering B2B with AI and Data

In this interview, Lucius Botha, GM – Digital Transformation at SKOPE Industries has embarked on a series of major digital initiatives aimed at simplifying and streamlining B2B customer engagement. The company recognised the complexity of its offering, spanning product sales, aftersales servicing, funding and logistics. It prioritised the rollout of a unified CRM platform across customer-facing and operational teams. They also invested in a cloud-based data warehouse and an integration platform to bring these functions together. These steps have enabled Scope to consolidate customer data into a single source of truth, reducing friction internally and enabling more responsive, consistent service externally.

A key area of innovation has been the use of AI to automate order processing. The company now scans emailed PDF purchase orders using AI and inputs them directly into the ERP system, eliminating manual entry and improving speed and accuracy. Early experiments with generative AI are also underway,…