Securing Innovation: Balancing Governance, Cyber Awareness and AI at Victoria’s Energy Frontline

Alex Serrano, Technology Governance Lead at SEC Victoria focuses on building strong governance, security, and operational standards to create a safe and agile technology environment. He balances the needs of multiple stakeholders, from the security team and executive board to end users, ensuring that governance practices meet both strategic and ethical expectations. Importantly, he stresses that leaders in governance must also look after themselves, recognising the personal strain of accountability when managing cyber incidents or organisational risk.

A key part of Alex’s mission is embedding cyber awareness across the organisation. He champions clear, relatable communication rather than technical jargon. This helps staff understand everyday cyber risks such as phishing, fraud, and poor password hygiene. He highlights the growing influence of AI in both work and personal life, noting that responsible use begins with awareness. This includes knowing what information to share, which tools to trust, and how to stay safe…