From Risk to Reward: Building AI Literacy Across the Organisation

Andrew Matuszczak, Chief Transformation & Information Officer at Commonwealth Superannuation Corporation discusses the importance of AI literacy at all levels of an organisation, emphasising that boards often struggle with understanding AI due to risk aversion and limited firsthand experience. He notes that many directors focus on cyber security risks rather than exploring AI’s practical applications, which can make it challenging to convey the potential efficiencies AI can offer. Andrew highlights the need to educate boards gradually, using practical demonstrations, such as showing the risks of deepfakes, while also emphasising the opportunities AI presents for improving operational efficiency.

At the operational level, Andrew explains that AI can significantly enhance efficiency in areas such as customer service, knowledge management, and data consolidation. However, adoption is uneven, as employees’ AI literacy varies widely, from tech-savvy younger staff to long-serving employees with little appetite for change. He stresses the importance of creating champions within…