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Applications Case Studies How to Prioritise and Architect Data-Driven Outcomes by Shane Hill Sep 30, 2022 | 2 min

The organisation prides itself on care for the customer. Enhancing customer care required pragmatic agility in IT, which led to a change in how technology modernisation was prioritised. The organisation’s Head of Technical Services used these principles to design a secure, data-driven operating model that would serve the needs of his customers, stakeholders, and colleagues.

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