WP_User Object ( [data] => stdClass Object ( ) [ID] => 0 [caps] => Array ( ) [cap_key] => [roles] => Array ( ) [allcaps] => Array ( ) [filter] => [site_id:WP_User:private] => 0 )
Back
Applications Case Studies Use a Connected Customer Ecosystem To Scale Industrial Services by Shane Hill Aug 4, 2021 | 7 min

Company: Coates Hire

Executive Role: Alex Lassauniere, Group Manager of IT and Architecture

Technology Initiative: Use a connected customer ecosystem to scale industrial services

Approach:

  1. Adopting business-led IT facilitated a pivot from project to product management.
  2. Refreshing Team 25 business strategy in 2020 created impetus for growth and transformation.
  3. Developing a connected customer portfolio supports a plug-and-play “smart sites” ecosystem

Catalysts:

  1. External dynamics created impetus to grow the Industrial Solutions business.
  2. Existing perceptions hampered the ability to offer expertise as a service.
  3. Siloed operations and legacy systems caused operational frictions

Outcomes:

  1. Product management instils a culture of continuous improvement.
  2. Customer-centric ecosystem facilitates customer success with minimal friction.
  3. Future growth will arise as business experts coach and inspire new users to experiment.

Introduction

Coates

Coates is an Australian household name. Formerly…

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Phasellus hendrerit. Pellentesque aliquet nibh nec urna. In nisi neque, aliquet vel, dapibus id, mattis vel, nisi. Sed pretium, ligula sollicitudin laoreet viverra, tortor libero sodales leo, eget blandit nunc tortor eu nibh. Nullam mollis. Ut justo. Suspendisse potenti. Sed egestas, ante et vulputate volutpat, eros pede semper est, vitae luctus metus libero eu augue. Morbi purus libero, faucibus adipiscing, commodo quis, gravida id, est. Sed lectus. Praesent elementum hendrerit tortor. Sed semper lorem at felis. Vestibulum volutpat, lacus a ultrices sagittis, mi neque euismod dui, eu pulvinar nunc sapien ornare nisl. Phasellus pede arcu, dapibus eu, fermentum et, dapibus sed, urna.

Morbi interdum mollis sapien. Sed ac risus. Phasellus lacinia, magna a ullamcorper laoreet, lectus arcu pulvinar risus, vitae facilisis libero dolor a purus. Sed vel lacus. Mauris nibh felis, adipiscing varius, adipiscing in, lacinia vel, tellus. Suspendisse ac urna. Etiam pellentesque mauris ut lectus. Nunc tellus ante, mattis eget, gravida vitae, ultricies ac, leo. Integer leo pede, ornare a, lacinia eu, vulputate vel, nisl.

  • Praesent dapibus, neque id cursus faucibus, tortor neque egestas augue, eu vulputate magna eros eu erat. Aliquam erat volutpat. Nam dui mi, tincidunt quis, accumsan porttitor, facilisis luctus, metus.
  • Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Donec odio. Quisque volutpat mattis eros. Nullam malesuada erat ut turpis. Suspendisse urna nibh, viverra non, semper suscipit, posuere a, pede.

Morbi interdum mollis sapien. Sed ac risus. Phasellus lacinia, magna a ullamcorper laoreet, lectus arcu pulvinar risus, vitae facilisis libero dolor a purus. Sed vel lacus. Mauris nibh felis, adipiscing varius, adipiscing in, lacinia vel, tellus. Suspendisse ac urna. Etiam pellentesque mauris ut lectus. Nunc tellus ante, mattis eget, gravida vitae, ultricies ac, leo. Integer leo pede, ornare a, lacinia eu, vulputate vel, nisl.

Want access to the full suite of local research, benchmarking data, interviews and more?

 Book a Discovery Call
Explore Services
Already an ADAPT Research & Advisory client?

You may also like

Applications Case Studies How Carsales is using AI to evolve the customer buying journey and corner a global market
Applications Case Studies Lessons Learnt when Becoming More Insight-Driven and Data Enabled in Utilities
Applications Case Studies Provide a Developer Platform that Harnesses Multi-Cloud and Delivers Better Outcomes, Faster
ADAPT