Victor Dominello, MP Minister for Customer Service and Digital Government at NSW Government & Member for Ryde

Victor Dominello, MP

Minister for Customer Service and Digital Government at NSW Government & Member for Ryde

Victor Dominello, MP

The Minister for Customer Service and Digital Government is a minister in the Government of New South Wales responsible for administering legislation and policy in relation to the state’s revenues, consumer affairs regulations, innovation policy, property and housing administration, co-operative societies, and government records in New South Wales, Australia. The minister’s responsibilities also include matters relating to government services and service delivery, and their improvement.[1]

The current Minister for Customer Service and Digital Government is Victor Dominello since 2 April 2019,[2][3] having previously served as the Minister for Finance, Services and Property from January 2017 until April 2019. The minister is assisted in that role by Eleni Petinos, the Minister for Fair Trading, appointed with effect from 21 December 2021.[4]

Together, the ministers administer their portfolio through the Customer Service cluster, in particular the Department of Customer Service, Service NSW, the Office of Fair Trading, the State Records Authority, NSW Registry of Births, Deaths and Marriages, Liquor & Gaming NSW, and a range of other government agencies.[5]

Ultimately the ministers are responsible to the Parliament of New South Wales.

Data Platforms & Strategy From Platform to Profit: CFO Imperatives in Australia’s Age of AI & Tech Disruption From Platform to Profit: CFO Imperatives in Australia’s Age of AI & Tech Disruption Nov 19, 2025 Victor Dominello and Dom Price explore leadership, AI, and evolution—showing why trust, agility and culture matter more than technology. Read More
Technology Modernisation Victor Dominello, Former Minister for Customer Service at NSW Department of Premier and Cabinet Victor Dominello, Former Minister for Customer Service at NSW Department of Premier and Cabinet Aug 21, 2023 Former NSW digital minister, Victor Dominello, says that in an age where information is power, individuals need to have control over their personal data, not governments. Read More
Security & Risk The Trust Trinity: Structure in a Post-Globalised World? The Trust Trinity: Structure in a Post-Globalised World? Oct 25, 2023 In this keynote presentation, Victor Dominello, (Director UNSW/UTS Trustworthy Digital Society Hub, Tech Council of Australia Board Member and Former Minister for Customer Service and Digital Govt and Founder of ServiceGen), emphasises the shift from globalisation to a globalised world based on trusted and non-trusted blocks, influenced by events like the Ukraine crisis and COVID-19. Read More
Technology Modernisation Transforming NSW Citizens’ Lives with The Hon. Victor Dominello, MP Transforming NSW Citizens’ Lives with The Hon. Victor Dominello, MP Sep 21, 2022 In an interview with the Hon. Victor Dominello, NSW Minister for Customer Service and Digital Government, Jim Berry, CEO and Founder at ADAPT discusses innovation at scale. Read More
Technology Modernisation Keeping People at the Heart of Service NSW’s Transformation with The Hon. Victor Dominello, MP Keeping People at the Heart of Service NSW’s Transformation with The Hon. Victor Dominello, MP Aug 12, 2022 NSW Minister for Customer Service and Digital Government, The Honorable Victor Dominello, is responsible for leading life-changing tech initiatives. By starting with a foundation of privacy, security, transparency, ethics, and inclusion, Victor has fostered state-wide trust. By following a vision of empowering the individual with their own data, Victor has seen triumphant customer engagement. Read More
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