Jonathon Thorpe

As Deputy CEO and Chief Customer Officer at Services Australia, Jonathon Thorpe leads a group responsible for optimising, improving and transforming critical services to millions of Australians every day. He has over ten years of senior executive experience in driving technology-enabled business transformation, including digital identity, and strategy in the public sector.

His mission is to apply design, innovation, customer experience, and digital capabilities to transform government services and create positive outcomes for customers. He has a strong background in agile leadership, digital delivery, and strategy. He is passionate about fostering a culture of collaboration, empowerment, and excellence within Services Australia and across government.