Panel Discussion: How Top Heads of Transformation Are Scaling Digital-First Strategies

The common objectives for digital transformation leaders are new and improved service experiences, better collaboration and compliance across new digital workspaces, and a distributed hybrid workforce.  

The success of digital transformation, customer experience and future innovation will depend on executive leadership skills and aligned resources. This will drive employee experience and productivity through technology uptake. 

Digital innovation and experience-centric operations will be driven by improved data and information architectures., This will give a competitive advantage for automation, machine learning and AI, enabling visibility context for service personalisation. 

In this panel discussion, ADAPT’s Senior Analyst, Peter Hind, explored practical ways to deploy the data-driven…