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David Heacock
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David Heacock

David is a digital strategist and design leader known for delivering human-centred digital solutions across the public and private sectors.
Expertise
Digital Transformation & Experience
Industries
Government
About Contributed resources

David is a digital strategist and design leader known for delivering human-centred digital solutions across the public and private sectors. Drawing on experience at DXC Technology, BCG and several start-ups, he combines creativity with strategy to drive transformation that is technically feasible, commercially viable and user-focused.

  • Former APAC design leader, BCG and Head of Digital Innovation, DXC
  • Specialist in digital strategy, service design, UX architecture and delivery
  • Experience in government, tourism, mining, telecoms, energy and FMCG
  • Founded start-ups in e-commerce and travel; strong product leadership
  • Mentor with ANU’s TechLauncher program for future entrepreneurs
  • Currently helping scale a premium consumer brand in pet care
Technology Modernisation Delivering on the Citizen Services Gap with Constricted Resources Delivering on the Citizen Services Gap with Constricted Resources Nov 12, 2025 David Heacock, Lucy Poole & Jonathon Thorpe highlight how collaboration and continuous innovation support secure, citizen-focused services. Read More
Executive Leadership & Strategy AI Hype Leading to Unfufilled Promises and Low Returns, But We’re Still in the Early Stages: David Heacock AI Hype Leading to Unfufilled Promises and Low Returns, But We’re Still in the Early Stages: David Heacock Jun 30, 2025 AI’s hype is outpacing results, warns David Heacock. Many execs face poor ROI as AI matures—but healthcare shows promise in focused, real-world use cases. Read More
Cloud & Infrastructure Driving Government Digital Transformation through Smarter Procurement and Product-Based Approaches Driving Government Digital Transformation through Smarter Procurement and Product-Based Approaches Sep 12, 2024 In this interview, David Heacock, Digital Health Senior Strategic Advisor at Department of Health and Aged Care, highlights the critical need for smarter procurement practices and a shift to a product-based funding approach to fix long-standing issues in government IT spending. Read More
Executive Leadership & Strategy A Day in the Life of a Digital Leader: David Heacock, Spokesperson and Coordinator, Australian Digital Delivery Alliance A Day in the Life of a Digital Leader: David Heacock, Spokesperson and Coordinator, Australian Digital Delivery Alliance Sep 10, 2024 Government is getting tired of being held to ransom on large technology procurements and programs that have failed to deliver, according to David Heacock, a digital health advisor to the Federal Department of Health and Aged Care. Read More
Executive Leadership & Strategy Unlocking Value: How Data and Outcomes Drive Public Sector Innovation Unlocking Value: How Data and Outcomes Drive Public Sector Innovation Sep 25, 2023 David Heacock- Digital Health Senior Advisor at Department of Health and Aged Care, discusses aspects of innovation and digitisation in government organisations in this community interview. Read More
Technology Modernisation Truly Innovative Organisations Measure the Value they Deliver Truly Innovative Organisations Measure the Value they Deliver Mar 24, 2022 DXC Technology’s Chief Digital Innovation Officer, David Heacock, discusses how their streamlining of the passport system has saved Australians $50 million annually. In response to ADAPT’s Senior Analyst, Shane Hill, he shares how human-centred design and systems thinking approach is beginning to infiltrate policy design to involve multiple solution providers in the value ecosystem. Read More
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